FAQ
1. Do you have store which we can see and touch your products?
Yes! Come to check our products at Central Department Store, Grand Indonesia East Mall, Jakarta.
2. Where is your warehouse for your online order?
All our online orders are shipped from our warehouse in Solo, Central Java.
3. If the product that I bought does not fit, do you accept return and/or exchange?
Yes. Our customers' satisfaction is our number one priority. As long as the product is still brand new with original packaging and hangtag, you can return to us for exchange.
4. What happen if your products have defect/dirty?
We do quality check before every shipment. However, if there is really defect on our product, do not worry. We will exchange it to the new one.
5. Can you deliver to other country?
Yes. We can deliver to other country. Contact us at struthioostrich@gmail.com to check about the international delivery charge.
6. Can I be reseller?
Of course! You are most welcomed. Please contact us for more information.
7. Where can I get the most updated products?
We regularly post our new products in our instagram and shopee. Check us out!